Privacy Policy – 777fee Pakistan

1Introduction

777fee operates an online gaming platform available at 777fee.app, offering sports betting, casino games, live casino, slot games and related services to players in Pakistan. As part of operating this platform, we collect and process certain personal data belonging to our registered players and visitors to the site.

This Privacy Policy covers all data collection and processing activities carried out by 777fee in connection with the platform. It applies to data collected via the website, the 777fee mobile app, customer support interactions, and payment processing for PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.

We are committed to handling your personal data responsibly, transparently and in a manner consistent with good data protection practice. This policy is written in plain language so that you understand exactly what happens with your data — without having to wade through unnecessary legal jargon.

2What Data We Collect

The personal data we collect from players falls into the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender, CNIC / ID document details	Registration & KYC verification
Contact Data	Email address, mobile number, city / province	Registration
Financial Data	JazzCash / Easypaisa number, bank account details, transaction history in PKR	Deposit & withdrawal processing
Account Data	Username, login history, account preferences, bonus activity	Ongoing account use
Gaming Data	Bets placed, games played, session duration, win/loss history	Ongoing platform use
Technical Data	IP address, device type, browser type, operating system, cookie identifiers	Site / app access
Communications Data	Support chat logs, email correspondence content	Customer support interactions

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless this is specifically required for identity verification in exceptional circumstances, in which case you will be informed at the time.

3How We Collect Your Data

777fee collects personal data through the following channels:

• Direct registration: When you create a 777fee account, you provide us with your name, date of birth, contact details and any other information requested during the sign-up process.
• Identity verification (KYC): When you submit documents such as a CNIC or other government-issued ID to verify your identity or age, we collect and store the information contained in those documents.
• Deposits and withdrawals: When you make a financial transaction on the platform — whether depositing PKR via JazzCash, Easypaisa, Raast or bank transfer — your payment details and transaction records are collected and stored.
• Platform activity: As you use the 777fee platform to place sports bets on cricket, PSL matches, football or other events, play casino games or spin slot titles, your activity is logged automatically.
• Customer support: When you contact our support team via email, live chat or any other channel, we retain a record of your communication and any personal data shared within it.
• Cookies and tracking technologies: When you visit the 777fee website or use the app, certain technical data is collected automatically through cookies and similar technologies. See Section 7 for full details.
• Third-party payment providers: Payment processors such as JazzCash and Easypaisa may share transaction confirmation data with us as part of processing your deposit or withdrawal request.

4How We Use Your Data

777fee uses the personal data we collect for the following purposes:

• Account management: To create, maintain and operate your 777fee player account, including processing logins, updating preferences and providing account history.
• Transaction processing: To process deposits and withdrawals in PKR, verify payment methods, and maintain accurate financial records for each account.
• Identity verification: To verify that you meet the eligibility requirements set out in our Terms and Conditions, including confirming you are aged 18 or above.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct on the platform.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits and self-exclusion where requested or required.
• Customer support: To respond to your support requests, resolve account queries, and maintain a record of your communication history with 777fee.
• Platform improvement: To analyse how players use the platform, identify technical issues, and improve the overall user experience — including optimising cricket and PSL betting markets and casino game performance.
• Marketing communications: If you have opted in to receive promotional communications, we may use your contact details to send you information about bonuses, promotions and platform updates. You can opt out at any time by contacting support.
• Legal and compliance obligations: To comply with applicable anti-money laundering (AML) requirements, financial record-keeping obligations and any lawful requests from competent authorities.

5Sharing Your Data

777fee does not sell your personal data to any third party. We may share your data with the following categories of third parties only where necessary and for the specific purposes described:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where we use third-party KYC services to verify player identity and age, your identity documents and verification data are shared with those providers for verification purposes only.
• Technology and software providers: Companies that provide the platform infrastructure, casino game software, sports data feeds, and app hosting receive access to data necessary to deliver their services. These providers are bound by confidentiality obligations.
• Anti-fraud and AML services: Specialist providers that help us detect and prevent fraud, money laundering and other financial crimes may receive transaction and account data as part of that service.
• Legal and regulatory authorities: Where required by law or in response to a valid legal process, we may disclose personal data to law enforcement agencies or other competent authorities. We will only do so to the extent required and will notify you where legally permitted.

All third parties who receive personal data from 777fee are required to handle that data securely and to use it only for the specific purpose for which it was shared.

6Payment Data and Financial Security

Given that all transactions on 777fee are conducted in PKR, and that players use mobile wallet services such as JazzCash and Easypaisa alongside bank transfers and Raast, we take the security of financial data particularly seriously.

777fee does not store full payment card numbers or mobile wallet PINs on our servers. Transaction data — including amounts, timestamps and payment method identifiers — is retained for financial record-keeping and fraud prevention purposes in accordance with our data retention policy.

All deposit and withdrawal requests are verified against the account holder's registered payment method. Attempts to use payment methods registered to a different person are not processed and are flagged for review as a potential security concern.

If you believe any unauthorised transaction has been made on your 777fee account, contact our support team immediately so we can investigate and, where appropriate, take protective action on your account.

7Cookies and Tracking Technologies

777fee uses cookies and similar technologies to ensure the platform works correctly, to remember your preferences, and to understand how players interact with the site and app. The main types of cookies we use are:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during a session, maintain your account state and ensure secure access. These cookies cannot be disabled without preventing the platform from working.
• Functional cookies: These remember your preferences such as language settings, preferred sports markets and display options, so you do not have to reconfigure them each time you visit.
• Analytics cookies: We use anonymised analytics data to understand how players navigate the platform — which pages are most visited, how long sessions last, and where users encounter friction. This helps us improve the overall experience.
• Security cookies: These assist with fraud detection and prevention by helping us identify unusual account access patterns or suspicious activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of certain features.

8Data Retention

We retain personal data for as long as is necessary for the purposes for which it was collected, or as required by our legal and operational obligations. The general retention periods we apply are:

• Active account data: Retained for the duration of your account with 777fee, plus a reasonable period thereafter to handle any post-closure queries or disputes.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction in line with financial record-keeping requirements.
• Identity verification documents: Retained for the period required to meet our anti-money laundering and KYC obligations, typically five years from account closure.
• Customer support records: Retained for up to three years from the date of the last interaction, or longer if the communication relates to an ongoing dispute or investigation.
• Marketing communications opt-in records: Retained for the duration of your marketing consent, and for a reasonable period thereafter as evidence of your consent.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

9Your Data Rights

As a 777fee player, you have a number of rights in relation to the personal data we hold about you. These rights are described below: